ANMA Refund Policy
This policy describes ANMA Premium subscription cancellation, future charges and the cases in which a refund may be issued.
Cancellation and refund terms
1. Billing period
ANMA Premium is billed for a full 30-day billing period. Payment is charged in advance for the entire 30-day period.
2. Subscription cancellation
A user may cancel the subscription at any time, but cancellation applies only to the next billing period and all subsequent periods. The current paid 30-day period is not cancelled and remains active until it ends. After the paid period ends, no further automatic charge is made.
3. What happens after Premium ends
After the paid period ends, the account moves to the free plan. Premium-only features become unavailable until the subscription is activated again. Saved data and projects are not deleted solely because Premium ends, but access to paid-plan features is limited according to the current plan.
4. Refunds
Payment for the current paid 30-day period is non-refundable except where required by applicable Ukrainian law, in cases of mistaken or duplicate charges, or where paid digital access was not delivered due to a technical issue.
5. How to submit a request
For a refund request, include the account email, payment date and amount, and the order or payment identifier if available. Requests are normally reviewed within 3–5 business days.